Shipping policy

Thank you for shopping with Luvia Goods LLC. We are committed to processing and delivering your orders as efficiently as possible. Please review the following Shipping Policy for information about our shipping process.

1. Free Shipping

We offer free shipping on eligible orders.

Any applicable shipping charges or special shipping options will be clearly displayed during checkout before you complete your purchase.

2. Order Processing

Orders are generally processed after payment has been successfully received.

Please allow 1–3 business days for order processing before your order is shipped.

Orders are not normally processed or shipped on weekends or U.S. holidays. Orders placed during weekends or holidays will generally begin processing on the next business day.

3. Shipping Times

After your order has been processed and shipped, delivery times may vary depending on your location and the shipping carrier.

Estimated delivery times are provided as a general guideline and are not guaranteed. Delays may occur because of:

  • Weather conditions
  • Carrier delays
  • Holidays
  • Incorrect or incomplete shipping addresses
  • High shipping volumes
  • Customs or government processing, where applicable
  • Other circumstances outside our control

4. Order Tracking

When tracking information is available, we will provide it to you through the contact information associated with your order.

Please allow some time for tracking information to update after your package has been shipped.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your address before placing an order. If you notice an incorrect address after placing an order, contact us as soon as possible.

We will make reasonable efforts to update the shipping address before the order is shipped, but we cannot guarantee that changes can be made after processing has begun.

6. Lost, Stolen, or Delayed Packages

Once an order has been shipped, delivery is handled by the applicable shipping carrier.

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check around your delivery location and contact the shipping carrier.

If your package is delayed or appears to be lost in transit, please contact us and we will work with you and the carrier to determine the appropriate next steps.

7. Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

We may request photographs of the shipping package and the damaged product to help us investigate the issue and determine an appropriate resolution.

8. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us with your order number and details of the issue.

We will review the order and work with you to resolve the problem.

9. International Shipping

If international shipping is available for a particular product or destination, additional delivery times, customs requirements, duties, taxes, or other charges may apply.

Any customs duties, import taxes, or similar charges imposed by the destination country may be the customer's responsibility unless otherwise stated at checkout.

10. Shipping Restrictions

Some products may have shipping restrictions based on destination, carrier requirements, applicable laws, or other circumstances.

If we are unable to ship an order to your selected destination, we will contact you and, where applicable, provide an appropriate resolution.

11. Contact Us

If you have questions about your order or our Shipping Policy, please contact us:

Luvia Goods LLC
Attn: Dinara Islam
11807 Westheimer Road
Suite 550 PMB 642
Houston, TX 77077
United States

Phone: 832-731-9269

Luvia Goods LLC reserves the right to update this Shipping Policy when necessary. Any changes will be posted on this page with an updated revision date.