Refund policy

Thank you for shopping with Luvia Goods LLC. We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return it under the terms below.

1. 30-Day Return Policy

We offer a 30-day return period. You have 30 calendar days from the date your order is delivered to request a return.

To be eligible for a return:

The item must be unused and in the same condition in which you received it.
The item should be returned with its original packaging, accessories, and included materials, when applicable.
You must provide your order number or other proof of purchase.
Certain products may be ineligible for return due to hygiene, safety, or other applicable restrictions. Any such restrictions will be identified on the product page or at the time of purchase.

Items returned after the 30-day return period may not be accepted.

2. How to Request a Return

To start a return, please contact us with:

Your full name
Order number
Reason for the return
Photos of the product, if the item is damaged, defective, or incorrect

Please contact us before sending any item back. Do not send your purchase to the return address without receiving return instructions from us first.

You can contact us using the information below:

Luvia Goods LLC
Attn: Dinara Islam
11807 Westheimer Road
Suite 550 PMB 642
Houston, TX 77077
United States

Phone: 832-731-9269

3. Return Shipping

We offer free shipping on orders.

For approved returns, we will provide return-shipping instructions. If the return is due to an incorrect, damaged, or defective item, we will work with you to resolve the issue.

For returns due to a change of mind or other reasons not caused by an error on our part, the customer may be responsible for return shipping costs unless otherwise stated.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If you receive a damaged, defective, or incorrect item, contact us as soon as possible and provide your order number and photographs showing the issue. We will review the situation and, where appropriate, arrange a replacement, return, or refund.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow your payment provider or financial institution additional processing time for the refund to appear in your account. The exact timing can vary depending on your payment method and provider.

6. Exchanges

If you would like to exchange an item, please contact us first. Depending on product availability, we may offer an exchange or may process the original item as a return and ask you to place a new order.

7. Non-Returnable Items

Some items may not be eligible for return, including products that:

Have been used or altered after delivery
Are returned without their required original components
Cannot be resold due to hygiene or safety considerations
Are returned after the applicable 30-day return period

If you are unsure whether your item is eligible for return, please contact us before sending it back.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has shipped, it may need to be handled under our return policy.

9. Contact Us

If you have questions about returns or refunds, please contact:

Luvia Goods LLC
Dinara Islam
11807 Westheimer Road
Suite 550 PMB 642
Houston, TX 77077
United States