Privacy policy

At Luvia Goods, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or make a purchase from us.

1. Information We Collect

We collect two types of information from our website visitors:

  • Personal Information: When you make a purchase, sign up for our newsletter, or contact us, we may collect personal details such as your name, email address, phone number, and shipping address.

  • Non-Personal Information: We may collect non-personal information like your IP address, browser type, operating system, and browsing behavior to improve our website’s functionality and user experience.

2. How We Use Your Information

We use the information we collect to:

  • Process your orders and deliver the products you request.

  • Provide customer support and respond to inquiries.

  • Improve our website, services, and product offerings.

  • Send you promotional emails, newsletters, and updates (if you have opted-in).

  • Ensure the security of our website and prevent fraud.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

  • Third-Party Service Providers: To help us process orders, provide customer service, and enhance your shopping experience.

  • Legal Requirements: If required by law, we may disclose your information to comply with legal obligations or protect the rights, property, or safety of Luvia Goods or others.

4. Security of Your Information

We implement a variety of security measures to protect your personal information. This includes using SSL encryption to ensure that your sensitive data, such as credit card information, is transmitted securely.

5. Cookies

We use cookies on our website to enhance your user experience. Cookies are small files stored on your device that help us remember your preferences and improve your browsing experience. You can disable cookies in your browser settings, but this may affect the functionality of certain parts of the site.

6. Your Rights

You have the right to:

  • Access: Request a copy of your personal information we hold.

  • Correction: Correct any inaccuracies in your personal information.

  • Deletion: Request the deletion of your personal information (subject to legal requirements).

  • Opt-Out: Unsubscribe from our marketing emails at any time by following the unsubscribe link at the bottom of our emails.

7. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, so we encourage you to review their privacy policies before submitting any personal information.

8. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, and the revised policy will take effect as soon as it is published.